AI Disclosure

Our Use of AI Technology

Alberta Injury Management uses artificial intelligence (AI) technology to enhance patient experience and streamline administrative processes. This disclosure explains how we use AI, its limitations, and the safeguards we have in place.

AI-Powered Chat Assistant

Our website features an AI-powered chat assistant designed to help you:

• Navigate our services and programs
• Answer frequently asked questions
• Guide you through the booking and intake process
• Provide general information about injury management
• Connect you with the appropriate human staff member when needed

Human Oversight

All AI interactions are subject to human oversight:

• Qualified healthcare professionals review AI recommendations before implementation
• The AI is programmed to escalate complex or urgent matters to human staff
• All medical decisions are made by licensed healthcare providers
• AI outputs are logged and reviewed for quality assurance
• You can always request to speak with a human team member

Automatic Escalation

The AI assistant automatically escalates conversations to human staff when it detects:

• Emergency situations requiring immediate medical attention
• Complex medical questions beyond its scope
• Requests for medical advice, diagnosis, or treatment recommendations
• Expressions of dissatisfaction or complaints
• Legal or liability concerns
• Situations requiring clinical judgment

Data and Privacy

AI interactions are subject to our Privacy Policy:

• Conversations are encrypted and securely stored
• Data is used only to improve service delivery and patient experience
• No personal health information is used to train AI models
• All data handling complies with PIPEDA and healthcare privacy regulations
• You can request deletion of your AI conversation history

AI Provider

Our AI assistant is powered by OpenAI's GPT-4 technology, a state-of-the-art language model. We have implemented additional safeguards and customizations specific to healthcare settings to ensure appropriate and safe interactions.

Your Choice

Use of the AI assistant is entirely optional. You can always choose to:

• Call us directly at (780) 250-8188
• Email us at info@albertainjurymanagement.ca
• Visit our clinic in person
• Request human assistance at any time during an AI conversation

Feedback

We welcome your feedback on our use of AI technology. If you have concerns, suggestions, or questions about AI interactions: