Access
A clear contact route, current service information and appointment timing that is communicated honestly.
For physicians and healthcare referrers
A referral pathway that is easy for your practice and clear for your patient
Timely access, accurately identified providers and concise care communication—with patient consent and no referral inducements.
Built around the information referrers actually need
Clinical fit
Each service and provider type is identified accurately so the patient is routed to an appropriate regulated or non-regulated practitioner.
Communication
Receipt, progress and discharge communication can be coordinated according to clinical need, consent and the referrer’s preference.
Referral-appropriate services
Primary rehabilitation pathways
- • Physiotherapy
- • Chiropractic care
- • WCB and return-to-work rehabilitation
- • Motor vehicle accident rehabilitation
- • Post-surgical, vestibular, concussion and pelvic health pathways when provider availability and scope apply
Complementary services
- • Registered massage therapy
- • Manual osteopathic therapy, clearly identified by practitioner credential
- • Orthotics following an appropriate assessment and coverage check
- • Functional and work-related assessments when the service is available and clinically appropriate
AIM does not represent a practitioner as a specialist unless the applicable regulator authorizes that designation. Manual osteopathic therapy is not presented as physician-provided osteopathic medicine.
The referral communication loop
Four clear handoffs
- Practice-level referral preferences are documented before rollout
- The patient is contacted using an approved clinic workflow
- Clinically relevant updates are shared only with appropriate authority or consent
- A concise discharge or transition summary closes the loop when indicated
Patients can generally book physiotherapy directly in Alberta, although an insurer, employer program or other payer may have its own referral requirements. Read AIM’s patient referral guidance.
Measured without creating another system
Website inquiries enter AIM OS’s existing lead queue with a healthcare-referral classification and source attribution. Practice Perfect remains the operational record used to confirm scheduled and attended care. No diagnosis or clinical record is sent to advertising platforms.
Set up a referral relationship
This public form is for practice-level coordination only—not patient information
Establish a referral pathway
Use this form for practice-level coordination. For an individual patient, call the clinic and use the secure clinical referral process.
Need to discuss an individual patient?
Call AIM so the team can direct you to the appropriate secure clinical workflow.