Privacy Policy

Our Commitment to Privacy

Alberta Injury Management (AIM) is committed to protecting the privacy and confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Health Information Act (HIA) of Alberta, and applicable healthcare privacy regulations.

Information We Collect

We collect information necessary to provide you with quality healthcare services:

• Personal identification information (name, date of birth, contact information)
• Insurance information (WCB claim numbers, MVA insurance details, private insurance)
• Medical history and health information
• Treatment records and progress notes
• Payment and billing information
• Communication records (appointments, messages, calls)

How We Use Your Information

We use your personal health information for:

• Providing and coordinating your healthcare treatment
• Communicating with you about your care
• Processing insurance claims and billing
• Coordinating with other healthcare providers (with your consent)
• Meeting legal and regulatory requirements
• Improving our services and quality of care

Information Disclosure

We do not sell, rent, or trade your personal health information. We may disclose your information only:

• With your explicit consent
• To insurance companies for claim processing and authorization
• To other healthcare providers involved in your care (with consent)
• When required by law or legal process
• To employers when coordinating return-to-work (limited to necessary information with consent)

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission and storage
• Secure, password-protected electronic health records
• Limited access to information based on role and necessity
• Regular security audits and updates
• Staff training on privacy and security protocols

Your Rights

You have the right to:

• Access your personal health information
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated
• Withdraw consent for certain uses (subject to legal requirements)

AI and Technology Use

We use AI-assisted tools to improve service delivery and patient experience. All AI interactions are:

• Subject to the same privacy protections as other health information
• Logged and secured in accordance with healthcare privacy regulations
• Never used for medical diagnosis or treatment decisions
• Supervised by qualified healthcare professionals

See our AI Disclosure for more information.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact our Privacy Officer:

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website and, where appropriate, communicated to you directly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.